General Manager - Jackson Visitor Center

Location:Mount Rainier National Park, WA
Salary Range:DOE
Employment Type:Seasonal - Full Time
Unit:Food & Beverage Operations

Do you want to work at the tallest volcano in the lower 48?  The 5th highest peak in the continental United States?  The 5th national park in the United States?  A place recognized around the world for the incredible fields of wildflowers below numerous glaciers?  Do you have what it takes to help us provide great guest service in this beautiful national park?

Join the Rainier Guest Services team at Mount Rainier National Park.  If you have the skills and passion for national park work we would love to talk to YOU!

Through direction of two managers and a staff of nineteen, provide excellence in the retail and quick food service operations within the Jackson Visitor Center, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales. This is a hands-on position in order to lead and inspire managers and employees daily.

This is a seasonal position from April to October.



  • Monitor, problem solve and direct managers and employees to ensure efficient and safe completion of all food and retail daily tasks
  • Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts

  • Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.

  • Conduct regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.

  • Attend and participate in Safety & Environmental meetings and National Park Service inspections.

  • Under guidance of Operations Manager and Retail Coordinator, participate in and provide working direction for pre/post season setup/teardown of unit operations

  • Manage payroll and applicable site specific budget

  • Maintain operation records such as schedules, payroll, deposits, and daily cash reports

  • Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization and security.

  • Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.

  • Ensure strong attention in food presentation, portion controls, and quality of product.

  • Ensure stock levels are consistently met through-out the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.

  • Maintain a clean, sanitized and well organized operation.

  • Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of visitor center

  • Performs such other related duties as directed or required



  • High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred
  • Two years food service and/or retail experience required; national park experience strongly preferred

  • Able to learn and use POS system including computerized cash register and credit card terminal

  • Able to successfully complete ServSafe Manager and MAST/TIPS certifications

 Physical and Mental Requirements

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
  • Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

  • Able to sit and stand for extended periods

  • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

  • Physical presence at the job site is essential to perform job duties

 Equipment Used

  • Retail POS (Point of Sale) system including cash register and credit card terminal; kitchen equipment
  • Typical office equipment (computer, phone system, fax, copier, scanner, among others); combination safe
  • Required Personal Protective Equipment (PPE) used: gloves, safety glasses, goggles, cut glove, mitts

Click to Apply 

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