Front Desk - Lead Clerk
|Location:||Mount Rainier National Park, WA|
|Employment Type:||Seasonal - Full Time|
Do you want to work at the tallest volcano in the lower 48? The 5th highest peak in the continental United States? The 5th national park in the United States? A place recognized around the world for the incredible fields of wildflowers below numerous glaciers? Do you have what it takes to help us provide great guest service in this beautiful national park?
Join the Rainier Guest Services team at Mount Rainier National Park. If you have the skills and passion for national park work we would love to talk to YOU!
Assist in the supervision of front desk clerks and operations, including checking guests in and out, completing reservations, answering phones, coordinating services for guests. Ensure excellent guest service is provided.
This is a seasonal position from May to October.
Receive direction from the Front Desk Manager and assist in the overall management of the desk operations.
Coordinate the breaks and lunch periods of desk employees
Respond to guest inquiries and resolve guest concerns and complaints
Assist guests through friendly interactions, answering questions, and completing tasks
Provide administrative, reception, and program support to management, staff, and guests
Provide excellent service to all guests including overnight stays and walk-in traffic.
Ensure high-quality coordination between the front desk and housekeeping departments
Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
- Performs such other related duties as directed or required
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
- High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred
- Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
- Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve
- Excellent interpersonal, administrative, telephone and other communication skills
Physical and Mental Requirements
- Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
- Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
- Able to stand for extended periods and to climb steps occasionally
- Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
- Physical presence at the job site is essential to perform job duties
- Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
- Computer-based hotel reservations system
- Required Personal Protective Equipment used: gloves
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