Porter - Lobby-Day

Location:Mount Rainier National Park, WA
Salary Range:$11.50/hr
Employment Type:Seasonal - Full Time
Unit:Hotel Operations
Description:

Do you want to work at the tallest volcano in the lower 48?  The 5th highest peak in the continental United States?  The 5th national park in the United States?  A place recognized around the world for the incredible fields of wildflowers below numerous glaciers?  Do you have what it takes to help us provide great guest service in this beautiful national park?

Join the Rainier Guest Services team at Mount Rainier National Park.  If you have the skills and passion for national park work we would love to talk to YOU!

The day Lobby Porter is responsible for both the inside and outside public areas of the Inn, assisting guests with their luggage as requested, and assisting the front desk with various guest service responsibilities.  A high guest-contact position, it requires someone with a strong desire to help people.

This is a seasonal position from mid May to early October.

 

Duties:

ESSENTIAL FUNCTIONS

  • Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service

  • Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping and mopping

  • Clean windows as needed/requested

  • Assist guests through friendly interactions, answering questions, and completing tasks

  • Communicate effectively with front desk staff

  • Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading

  • Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

  • Performs such other related duties as directed or required
Qualifications:

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • Partial High School; High School Diploma/G.E.D. equivalent preferred
  • Strong interpersonal and communication skills

 

Physical and Mental Requirements

  • Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
  • Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
  • Able to stand for extended periods and to climb steps occasionally
  • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
  • Physical presence at the job site is essential to perform job duties

 

Equipment Used

  • General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies
  • Required Personal Protective Equipment used: gloves and goggles


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